Public Works Department
Need to report a service request online? See the Customer Request Center webpage. (NOTE: Service terminations cannot be submitted through Customer Request Center portal.)
Janet Curry, Director
Dan Baines, Deputy Director
John C. Johnson, Engineering Division Superintendent
Joey Stevens, Fleet Manager
Chris Miller, Infrastructure Manager
Monica Vereen, Solid Waste & Recycling Division Superintendent
Eric Norris, Street Division Superintendent
Ralph Lugo, Water & Wastewater Division Superintendent
The Public Works Department is responsible for the following services: asphalt and concrete maintenance; Capital Improvement Projects; city vehicle maintenance; collection zone mapping; drainage system maintenance; emergency public works related operations; infrastructure planning and project execution; mosquito control spraying services; solid waste and recycling programs (household garbage, recycling, yard waste and bulk waste); rights-of-way maintenance; sewer line construction and maintenance; special event waste maintenance; street sweeping crew; stormwater planning, maintenance and management; traffic coordination; water leaks; water meter installation, readings and repairs; and, storm debris collection.
To report a service request online, see the Customer Request Center webpage. Please note that service terminations cannot be submitted through Customer Request Center portal.
STREET LIGHT OUTAGE AND SERVICE REQUESTS
Need to report a faulty street light or power outage? Call 1-888-769-7688 or use Santee Cooper's online form to notify Santee Cooper directly.
INFRASTRUCTURE PROJECT REQUESTS
From time-to-time, citizens initiate requests for specific neighborhood infrastructure improvement projects. These include new sidewalk installations, stormwater system improvements and traffic calming devices. The city provides a uniform policy for the review of these types of requests to determine the level of support each request has within the neighborhood it will directly affect. To learn more, see our Infrastructure Project Request webpage.
BOIL WATER ADVISORIES
A boil water advisory, or boil water communication, is a public notice issued by water utilities or health agencies advising customers to boil tap water before consumption. Advisories are issued when an event has occurred within the water system that has, or could have, introduced microorganisms that have the potential to make customers sick. To learn more and download our educational guide, click here.
The Engineering Division reviews public and private development projects and is responsible for construction inspections of water, sewer, street, drainage, stormwater and solid waste improvements. The division also oversees mapping and graphics preparation and calculates water and sewer tap and impact fees. For service assistance, dial 843-918-2076 or 843-918-2027.
VEHICLE MAINTENANCE DIVISION
The Vehicle Maintenance Division maintains the city’s fleet of cars, trucks and other vehicles. The Equipment Maintenance facility is located on 10th Avenue North Extension. Currently, the city has nearly 500 vehicles and equipment devices in service, ranging from police cars to garbage trucks, and from street sweepers to fire engines. For service assistance, dial 843-918-2009.
SOLID WASTE & RECYCLING DIVISION
The Solid Waste & Recycling Division collects residential garbage weekly from rollout containers called "Pelicans," which the city provides for a fee. The city is divided into four collection zones. One zone receives complete service each day, Monday through Thursday. All household garbage, recycling, yard waste and bulky junk are picked up on the same day each week. Blue recycling bins are available for our residential customers. The Solid Waste Division also operates a solid waste transfer station on Mr. Joe White Avenue Extension. For information regarding collection of storm related debris, see our Storm Damage Debris Collection webpage. For general service assistance, call 843-918-2160.
The Street Division is responsible for maintaining city streets, sidewalks, stormwater drainage and beach pipes, as well as mosquito control. The division also supports other areas of the city in construction activities and capital improvement projects. For service assistance, dial 843-918-2000.
TRAFFIC ENGINEERING DIVISON
The Traffic Engineering Division designs, installs and maintains signs and traffic signals and is responsible for road markings on all city streets and public parking areas. Streetlights and festival lights also fall under this division’s umbrella. For service assistance, dial 843-918-2000.
WATER & WASTEWATER DIVISIONS
The Water and Wastewater Division provides water and sewer service to areas east of the Intracoastal Waterway, from the former Myrtle Beach Air Force Base on the south end to Ocean Creek on the north end. As the city’s coordination arm for these services, the division installs and maintains water and sewer lines, above ground water storage tanks and below ground sewer pumping stations. For questions regarding your utility bill or service assistance, dial 843-918-1212. For service repairs, dial 843-918-2000. Here is a list of Certified Backflow Testers.