Utility Billing Division
City Services Building
921 North Oak Street
The Utility Billing Division is housed within the Financial Services Department at the City Services Building, 921 North Oak Street. The division is responsible for processing the following (all billed monthly on the same utility statement)....
- Water Services Fees
- Sewer Service Fees
- Sanitation Fees
- Stormwater Management Fees
After-Hours Payment Boxes… You may use one of the two after-hours utility payment boxes located at the City Services Building.
Automatic Bank Draft… You may choose to have your monthly bill via an automatic bank draft with a checking or savings account. A completed Utilities Bank Draft Card Single Fillable Application is required. Or, a self-managed automatic draft option is available for a credit card, debit card or e-check account. See https://ipn2.paymentus.com/cp/mrtl and register for an account.
In-Person… You may pay your bill in person at the City Services Building, 921 North Oak Street. A drive-through window is available, or you may come inside to the service counter.
IVR Customer Portal… A one-time payment without having to create a user account can be made through the IVR Customer Portal.
Mail… You may mail your payment using the self-addressed envelope that is provided with your utility bill statement.
Phone… Call 844-571-2888 and use our pay-by-phone feature. The call is free, and there’s no service charge to pay either with credit card (Visa, MasterCard, Discover) or electronic check. The pay-by-phone option is available 24-hours a day, including holidays, and even has an option to hear the message in Spanish.
E-Service… You may sign up for Online Utility E-Service to view your utility account, which also offers the ability to pay a bill with a Visa or MasterCard. A completed Utility E-Service Fillable Application is required.ALL DOCUMENTS
The following Utility Billing forms, related materials and links can be found in the “Utility Services & Billing” folder on the website’s Document Center webpage:
- FAQs - Utility Billing
- IVR Customer Portal
- New Service Fillable Application (Business or Commercial)
- New Service Fillable Application (Residential)
- R.A.I.N. Contribution (Grand Strand Humane Society) Form
- Utilities Bank Draft Card Single Fillable Application
- Utility Billing Rate Sheet
- Utility E-Service Fillable Application
- Utility E-Service Portal